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Store Policies:
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Orders are normally processed within three business days, if not sooner.
Secure2U® will notify you if your shipment will be delayed for any reason.
In order to offer the best possible prices, we source and store our products
in numerous warehouses across North America. As we carry several hundred
thousand products, we are unable to provide additional product information
above and beyond what is available on our site in a timely or fiscally
responsible manner.
An order cancellation request must be received within one hour of placing your
order
To cancel an order within that time frame, log in
to your account, view your order history, select your order, and click “Request
Refund”. Secure2U® will then contact the warehouse to cancel the order.
Alternately, you may contact us to cancel your
order.
You can visit your account page for your
order status.
We are unable to provide information for when out-of-stock products will be
available.
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We accept Visa, Mastercard and Paypal
. You can use American Express and Discover through Paypal.
Please check the following:
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that the number and expiration date are correct
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that the billing address you provide is the one that your financial institute
has on record.
If everything is correct, and your card is still declined, please contact the
institution that issues your card.
We only accept American and Canadian credit cards.
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Yes. Your billing address, however, must match the address on your credit card
statement.
Please visit our Shipping Information page for
details on how to calculate the shipping charges on your order.
In order to offer the best possible prices, products are stored and shipped
from various warehouses through out North America. As well, size restrictions
or availability may require that parts of your order ship separately.
If you’d like to ensure that this is indeed the case, you may
contact us and we will advise if your order has been split for these
reasons.
For most orders, when the tracking number is available, you will be able to
view it by viewing the order history on your
account page.
Some shipments coming into Canada from the U.S. will not have a tracking
number available. As well, some United States Postal Service shipments do not
have tracking numbers.
Please contact us immediately.
Please visit our Shipping Information page for
further information on where we can ship to.
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We only collect information that you submit. You submit information to us on
three occasions:
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When you create an account, you are prompted for your address and other
personal information.
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When you update the information in your account, the information we have about
you is updated.
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When you complete an order, you are prompted for your credit card information.
An order cannot be completed without a valid credit card. This is the only time
you will be asked to provide your credit card.
You will be prompted for this information during the account creation, account
updating or purchasing processes. We will never ask you for your credit card
information via e-mail. If you receive an email requesting this
information, do not respond with your information. You only have to submit this
information on our secure site at the time you create an account and complete
an order. If you are skeptical about a request for information, do not submit
it until you are certain of its purpose. You may contact
us
for further information.
Your information is solely and exclusively used to complete and ship your
order, to contact you to resolve or advise of any concerns with the order, and
to contact you via e-mail if we need to ensure that your order was handled
properly.
Only those people who need to see your information to fulfill your order have
access to your information, and do not have access to your credit card
information. Your credit card information can only be viewed in a situation of
a charge dispute or investigation prompted by yourself, and only by individuals
in a trusted supervisory or management capacity.
Secure2U® does not, under any circumstances, share, sell, or otherwise make
available any information about yourself, your location, your purchase, your
purchasing habits or purchasing history, your e-mail address, your credit card,
or any other information collected during your business transaction with us to
any third party, with the exclusion of information required to complete your
order with our warehouse(s), which is limited to your shipping address.
Yes. We use 128-bit SSL encryption for all information you submit to us and
all transactions are completed over a secured connection. Only you and Secure2U
can access any information exchanged over that connection. You can tell if the
page you are on is secure by looking at the URL. If it begins with https://
instead of http://, then the page is secure. Alternately, if there is a
picture of lock in the lower right corner of your screen, then the page is
secure.
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The product manufacturer is the best resource for assistance with your
purchased item.
You can obtain your invoice and other order information by logging into
your account and clicking View My Order History. You may click on the
order you would like the invoice for, and print it out for your records.
If the problem is that your product is not what you ordered, or is defective,
you can return the product.
If the problem is a technical problem you are experiencing with the product,
contact technical support with the manufacturer.
If your problem is different than any of these, contact
us.
In the event of data or technical issue which results in incorrect information
or mispricing of products and services, your Secure2U® preferred partner is not
liable for transactions arising out of this error. Secure2U® will gladly assist
you with the issue, up to and including a complete refund and reimbursement for
return shipping costs. If you find an error, please contact
us and our team will attempt to fix it as soon as possible.
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About Nicky's
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Business Opportunity
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Testimonials
"When you join Shopster, you join a family of awsome individuals with an appetite for success"
Bob and Rhonda Butler, Pa
"Point is if you are looking for a real venture where you can make real money, you have found it in Shopster period end of story"
Richard Price Cumberland, VA
"I just gotta tell you that I've been doing this ecommerce thing for some 10 years now and you guys have finally done it right."
Michael Ellis Klamath Falls, Oregon
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